Ordering – Payment
Shipping – Delivery

Ordering

Terms and Conditions

The General Terms and Conditions are integrally applicable for orders via the web shop at www.aero-sense.com. By ordering the user agrees with these General Terms and Conditions. The General Terms and Conditions can be found on this website.

Ordering via the online shop

The user selects the desired products in the web shop at www.aero-sense.com. The user does this by completing the desired quantity and clicking on ‘add to cart’. The chosen products will be shown in the cart. The user needs to review the cart to see the overview of the chosen products. Before proceeding to check-out, it is necessary to enter the country, state and ZIP code of the delivery address to get an estimate of the shipping costs.

After proceeding to check-out, the user needs to:

  • Log in when he has an account  
  • Enter all the necessary information if they have no account:
  • Destination for shipping
  • Billing address
  • Shipping method
  • Payment method

The user needs to accept the General Terms and Conditions before placing the order. The user will be redirected to the payment gateway after placing the order. A confirmation of the placed order will be received via e-mail after the payment.

B2B users will be able to see their invoice for the order online (these are users with a VAT number). B2C users (“the consumer”) will not receive an invoice, they will only receive a confirmation via e-mail. In accordance with the Belgian law, the consumer can refrain from purchasing the goods within the 14 days after placing the order. If the goods are already delivered to the consumer, the cost of transport will be invoiced.

Viewing Orders

The order history can be consulted when the user logs in.

Updating Account Information

The user can update his account information on the page ‘my account’.

 

Payment

Pre-paid policy

We have a pre-paid policy, so the user must pay directly after placing the order via the payment gateway.

Payment methods

Possible payment methods are:

  • Credit card: VISA, MasterCard, American Express
  • Debit card: Maestro
  • Bancontact/ MrCash
  • Apple Pay

The data are processed via Mollie.

Pricing

The prices shown at the web shop don't include VAT nor delivery costs. All orders confirmed via the web shop at www.aero-sense.com will normally be carried out at the agreed price. However, Aero-Sense reserves the right to adjust the agreed price proportionally,  in case of an increase in price of the goods that Aero-Sense purchases from third parties. Although Aero-Sense updates the prices in the web shop on a regular basis, occasionally there may be a price discrepancy between the price online and the actual current price. If there is a price discrepancy, that we identify at the time we process the order, Aero-Sense will notify the user by e-mail. The user then has the right to refrain from purchasing the goods of that order.

Promotions

If the user has a discount code, it needs to be entered before proceeding to check-out. It is not possible to get a discount once the user has confirmed the order.

 

Shipping

Actual charges for the shipping costs and taxes will be determined based on exact weight and number of packages shipped during checkout. For export deliveries there is always a supplement. For orders above 120 kilos, contact Aero-Sense for a personalized offer. Aero-Sense does everything in its power to provide the user with the correct shipping cost, however it is possible that the user has to pay an extra shipping cost after placing the order.  If you want our products to be shipped to an island, you will have to pay an extra shipping cost that will be invoiced after the placement of your order. A list of the prices for shipping to an island:

Croatia

+ € 24,89

Denmark

+ € 13,19

Estonia

+ € 57,57

Finland

+ € 61,67

France and Monaco

+ € 30,76

Germany

+ € 20,56

Great-Britain

+ € 27,84

Greece

+ € 30,76

Italy

+ € 37,06

Norway

+ € 11,72

Portugal

+ € 46,93

Spain

+ € 46,87

Sweden

+ € 40,19

The Netherlands

+ € 29,30

 

For export shipments, a supplement will be charged to cover the costs of export documentation. Express delivery is possible to most countries. Please contact us for more information. Note: an express shipment can’t be processed through our web shop. Please contact us if you want an express shipment of your order.

 

Delivery

Country

Delivery time

Belgium

2 working days

Bosnia and Herzegovina*

4 - 5 working days

Bulgaria

5 working days

Denmark

3 - 4 working days

Germany

2 - 3 working days

Estonia

5 working days

Finland

4 - 5 working days

France

2 - 3 working days

Greece

6 working days

Hungary

4 working days

Ireland

4 working days

Iceland

5 working days

Italy

3 - 5 working days

Croatia

4 - 5 working days

Latvia

4 - 5 working days

Liechtenstein*

4 working days

Lithuania

4 - 5 working days

Luxemburg

2 working days

Monaco

3 - 4 working days

Netherlands

2 working days

Norway*

3 - 6 working days

Austria

3 - 4 working days

Poland

4 working days

Portugal

4 - 5 working days

Romania

5 working days

Serbia

4 - 5 working days

Slovenia

4 working days

Slovakia

4 - 5 working days

Spain

4 - 5 working days

Czech Republic

3 - 4 working days

Sweden

4 working days

Switzerland*

4 working days

UK

3 working days

 

Terms and/or dates of delivery are only informative (see Terms and Conditions on the website). Goods travel at buyer’s risk. From the moment the goods leave the warehouse of Aero-Sense,  the risk of loss, damage or destruction is chargeable to the buyer. If delivery is impossible, the cost of a second transport will be invoiced supplementary (see Terms and Conditions on the website). Delivery to export countries (*) may take longer due to customs clearance.